I uploaded a 3D model, but I couldn't open it. Why?

If you're unable to open a 3D model, check the following:

Make sure the file format of your 3D model is compatible. The required size and content—such as textures and polygons—also vary, depending on the type of VR headset you're using.
For details, see Types of files you can view in VIVERSE and Preparing 3D models.
Try opening the file on your computer and check if it's corrupt.
Make sure your VR headset has an internet connection.
For 3D objects with separate texture files that are packaged into a ZIP file, make sure the files are complete.

Was this helpful? Yes No

Submit

Thank you! Your feedback helps others to see the most helpful information.