How do I fix connectivity, audio, or display issues that occur while using VIVE Wireless Adapter with VIVE Cosmos?

To fix any connectivity, audio, or display issues you may encounter while using VIVE Wireless Adapter with VIVE Cosmos, you can try disabling USB power management.

Follow the steps below to disable USB power management.

Open the VIVE Console app and make sure your VIVE Cosmos headset is connected to the computer using VIVE Wireless Adapter.

Note:
The signal bars in the upper-right corner of the VIVE Console app will only appear when VIVE Cosmos is connected to the computer using VIVE Wireless Adapter.
Right-click the Windows Start button, and then select Device Manager.
Under Sound, video and game controllers, select VIVE Cosmos Multimedia Audio.
On the menu bar, click View > Devices by connection.
Right-click Generic USB Hub, and then select Properties.

Note:
Make sure you right-click the last Generic USB Hub in the list.
On the Power Management tab, clear Allow the computer to turn off this device to save power.
Click OK.

Related How-tos

Setting up VIVE Wireless Adapter with the VIVE Cosmos series

Was this helpful? Yes No

Submit

Thank you! Your feedback helps others to see the most helpful information.

Related How-tos

Setting up VIVE Wireless Adapter with the VIVE Cosmos series

Replacement Parts

Authentic VIVE Replacement Parts

Buy Now at iFixit

*iFixit is an official partner of HTC and an authorized authentic parts seller. HTC makes no claims regarding any statements on external websites. Any self-directed repairs should only be used for devices that are out of warranty as repair damage may impact your standard warranty. Please consult customer care if you need more information or assistance with repairing your device.