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VIVE Desk

Error code Issue Steps to resolve issue
2001 Incorrect GPU setting In a hybrid GPU system, the VIVE Desk server's GPU setting needs to be the GPU where the laptop display is connected to.
  1. Open the NVIDIA Control Panel.
  2. Under 3D Settings, click Manage 3D settings.
  3. On the Program Settings tab, click Add under Select a program to customize.
  4. Look for and select VIVE Office, and then click Add Selected Program.
  5. Under Select the preferred graphics processor for this program, select Integrated graphics.
  6. Click Add again, select VIVE Office Auto Test Tool, and then click Add Selected Program.
  7. Under Select the preferred graphics processor for this program, select Integrated graphics.
  8. Click Apply at the bottom of the screen.
2002 GPU encoder error. The GPU encoder capabilities don't meet VIVE Desk requirements. Go to Requirements to check if your computer's GPU meets the requirements to run VIVE Desk.
2003 Virtual monitor error
  1. Do one of the following:
    • If your laptop is connected to an external monitor, unplug the monitor.
    • If your PC is connected to more than one monitor, unplug the other monitors.
  2. Restart VIVE Hub.
2101 NVENC is not supported on GPU Go to Requirements to check if your computer's GPU meets the requirements to run VIVE Desk.
2102 Unable to initialize the encoder Update your graphics card's driver to the latest version.
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