What do I do if my headset isn't responding?

If you know your headset is charged, but isn't responding or needs to be restarted, you can manually shut down the headset.

Important: Manual shutdowns will cause all unsaved data to be lost.

Press and hold the power button for 3 seconds to initiate a software shut down.
If a software shut down still doesn't turn off the headset, you can press and hold the power button for 10 seconds to perform a hardware shut down.

You can then power on the headset normally.

If your headset still won't respond, make sure that it is charged by pressing the power button briefly. If the indicator shows the battery is charged and your headset still won't respond, contact customer support.

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